Because every ConfessLink page is personalized and generated the moment payment succeeds, purchases are final and non-refundable once a page has been created. If something breaks on our end, we'll always make it right.
ConfessLink pages are digital, one-of-a-kind experiences built instantly from the names, photos, voice notes, and messages you provide at checkout. Unlike a physical product, a generated page can't be restocked, resold, or reversed — the moment it exists, it's yours and only yours. For that reason, all payments are final once a page has been successfully generated.
If a technical issue on our side stops your page from generating properly, prevents delivery, or causes a payment to be charged without a page being created, that's our responsibility to fix — including issuing a refund where appropriate. Contact support as soon as you notice the problem so we can look into it quickly.
You'll always see a full preview of your page before completing payment, so please review names, spelling, photos, and your message carefully. Taking a moment here helps avoid the need to reach out afterward.